Terms of Service

The service

Helix provides software that analyses, produces and publishes marketing work across your connected accounts. What is included depends on your plan, and current plan limits are shown on the pricing page and enforced in your workspace.

Your accounts and content

You keep ownership of your website, your ad accounts, your data and the content published to your properties. You grant us the access necessary to operate the service on your behalf, and you can revoke it at any time.

You are responsible for the accuracy of information you supply, for the lawfulness of what you ask us to publish, and for the approvals you grant.

Automated actions

Where you enable autonomous modes, the agent will make changes to your connected accounts within the guardrails you configure. You are responsible for setting those guardrails and reviewing the change log. Every action is reversible from the log.

No guarantee of results

We make no promise about rankings, traffic, AI assistant mentions, leads or revenue. Those outcomes depend on systems and markets outside our control. We commit to the work described in your plan, not to its results.

Acceptable use

You may not use Helix to publish unlawful, deceptive or infringing content, to manipulate search or assistant systems through prohibited techniques, or to process data you have no right to process.

Fees, billing and cancellation

Plans are billed monthly or annually in advance. Monthly plans can be cancelled at any time and end at the close of the current period; annual plans run to the end of the term. Fees already paid are non-refundable except where stated in our refund window.

Liability

To the extent permitted by law, our aggregate liability is limited to the fees you paid in the twelve months before the claim. We are not liable for indirect or consequential loss, including lost profits or lost data where you have not maintained your own backups.

Termination

Either party may terminate for material breach that is not remedied within 30 days of notice. On termination your access ends and data is retained or deleted per the privacy policy.